A Community Led Approach
Whether augmenting your team or leading end-to-end projects we are here to help.
We offer a phased approach where any one or combination of phases defines a project and set of deliverables based on your specific needs. Within each phase, we like to deliver organizational tools that plug into your existing processes and drive greater action. Our clients appreciate their usability and useful lifespan.
Frame & prioritize challenges through the community perspective. Deliverables may include; journey maps, system maps, empathy maps, experience maps, behavioral drivers/barriers, personas, segmentation, and presentations.
Envision & prioritize jobs (to be done) that address challenges with the community. Deliverables may include; solutioning frameworks, design & development requirements, positioning maps, generative & evaluative metrics, challenge statements, and presentations.
Develop & deploy prototypes with the community that perform prioritized jobs (to be done). Deliverables may include; wireframes, storyboards, concept visualizations, service blueprints, and working prototypes of products, services, programs, experiences, interventions and communications.
Evaluate & iterate prototypes with the community until proven viable and effective. Deliverables may include; qualitative insights, quantitative performance metrics, prototype revisions, scale-out specifications, production specifications, and presentations.
Learn more about our community-led philosophy and how it shapes specific scope across phases.
Because we are process experts that pull domain expertise into the approach, we can seamlessly apply it to any domain or industry. It only takes a short conversation to understand your needs and determine which phases are appropriate for your challenge. Reach out today!